FAQs

Product Authenticity Verification

All merchandise undergoes authentication by China Certification & Inspection Group (CCIC) prior to shipment. 

All the goods sold by our company are non-returnable and non-exchangeable for any authenticity issues. Please carefully and thoroughly check the details before confirming your order. If the goods are determined to be counterfeit by the official certification institutions of the two countries, we will offer a full refund.
In case of such issues, please inform us within 3 days after receiving the goods.

All the goods sold by our company are guaranteed not to be of any quality issue. Please carefully and meticulously review the details before confirming the order. If the goods are later determined to be counterfeit by the official certification institutions of the two countries, we will fully refund the purchase price and bear the appraisal fee as well as the return shipping cost.In case of such issues, please inform us within 3 days after receiving the goods.

If the product is confirmed to be genuine by the official Chinese appraisal institution, and if it cannot be identified by foreign appraisal institutions, the result of the appraisal by the Chinese institution shall prevail. Our company will provide the official Chinese appraisal report.

It is usually sent via EMS, DHL or FedEx, with the cost ranging from 150 to 250 euros. Alternatively, you can choose a logistics company that has a partnership with our company, with the cost being approximately 70 to 120 euros.

Import duties and value-added taxes are not included in the price of the goods. Please consult the customs in your country/region before purchasing to know the specific amounts of these additional fees.The buyer is responsible for all clearance fees incurred after the goods arrive at the customs. Please note that some countries/regions prohibit the import of goods made with special materials.Considering that the tariff policies in some countries are not strict, we can also choose some special channels to reduce tariffs. Specific details need to be discussed with us.

After you confirm your order, we will retrieve the goods from various warehouses in China, which will take approximately 3 to 5 days. Then, the goods will be transported by international courier, which will take about 10 to 18 days. The total duration is approximately 2 to 3 weeks.

Make the payment by transferring funds using a bank card.

At present, our company gives priority to selling goods to customers from EU countries. If you are not from an EU country, please contact us first. We will consider the matter accordingly.

When you decide to do business with us, we will sign a trade contract. Please rest assured.

We will provide detailed pictures for everything and try to offer videos as well. If you still have doubts, you can purchase some samples to try them out first.

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